Store Policy
CUSTOMER CARE
At Sister Scrubs we're not just about fashionable and functional nursing scrubs; we're all about caring for our amazing customers too! Our customer care policy is designed to ensure you have a delightful experience from the moment you start shopping with us. We believe in "scrubbing" away your worries and making your nursing scrubs shopping experience as smooth as possible. Here's what you can expect from us:
1. Scrub-tastic Satisfaction Guarantee:
We are committed to your satisfaction, and we want you to be thrilled with your scrubs. If your scrubs are not up to scratch, let us know within 30 days, and we'll gladly exchange or refund your order. Your comfort and style are our top priorities!
2. The Perfect Fit Promise:
We understand that getting the right fit is crucial. That's why we offer instructions on how to alter the scrub top. If your scrubs don't fit quite right, try letting out the side seams on our instruction pamphlet. We want you to feel confident and comfortable on the job!
3. Friendly Scrub Experts:
Have questions or need assistance? Our Support Team is here to help. Our friendly scrub experts are just click away. Chat directly via the website, on our social pages or flick us email. Whether you need style advice or have a concern, we're here to lend a helping hand.
4. Speedy Scrub Delivery:
We know you're busy saving lives, so we promise speedy delivery. Order your scrubs today, and we'll get them to you as fast as a possible.
5. Exclusive Scrub Club Perks:
Join our Loyalty Program and enjoy exclusive benefits like early access to new collections, special discounts, and scrub-tastic surprises. We believe in pampering our loyal customers.
6. Eco-Friendly Scrub Practices:
We care for the environment as much as we care for your comfort. Our scrubs are made with eco-friendly materials and sustainable practices. We're on a mission to make the world a healthier place, one scrub at a time!
7. Scrubtacular Giveaways:
Keep an eye on our social media channels for fun contests and giveaways! You might just win some Sister Scrubs swag or a gift card to treat yourself.
In the world of nursing, you're always taking care of others, but here at Sister Scrubs, we're here to take care of you! Our mission is to ensure you feel fabulous and confident in your scrubs while making your shopping experience enjoyable.
Thank you for choosing Sister Scrubs – where we aim to #makeeveryshiftfun!
PRIVACY & SAFETY
Sister Scrubs is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
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What personal information is. collected and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.sisterscrubs.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
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We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
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Sensitive Information:
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
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Third Parties:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
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Disclosure of Personal Information:
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
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Access to Your Personal Information:
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Sister Scrubs will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
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It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates:
This Policy may change from time to time and is available on our website.
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Privacy Policy Complaints and Enquiries:
If you have any queries or complaints about our Privacy Policy please contact us at:
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